What Is LVA? 1


Following the growing trend in voice technology, we would be discussing the Layered Voice Analysis,  it’s benefits and deployment in various business verticals. This article gives us an overview of the LVA technology and we would then dive deeper in the next weeks and months to explain the technology and it’s various deployments.

WHAT IS LVA ? – Layered Voice Analysis is a method of extracting unique and subtle bio markers from the voice using non-traditional processing techniques that indicate about people’s genuine emotional state and veracity level.

LVA technology facilitates a deeper understanding of your subject’s mental state and emotional reaction at a given moment by detecting the hidden emotional signals in his or her speech. The technology identifies various types of stress levels, cognitive processes, and emotional reactions that are reflected in different subtle properties of the voice. This information provides insights into the way your subject thinks, what troubles him, what excites him, what portions of his speech he is uncertain about, what questions require more of his attention, and what areas appear to be sensitive issues for the speaker.

WHERE IS LVA USED? – As already mentioned, LVA can be used in various business verticals to improve security and efficiency. Below are some of the verticals where it is used.

RECRUITMENT

CALL CENTERS

INSURANCE

SECURITY

CREDIT RISK

DATING

Healthcare


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